Returns & exchanges
Our Extended Christmas Exchange & Returns Policy
Everyone can use a little extra time and grace around the holidays, so we have extended our exchange and returns window for the season. Purchases made from Monday 13th November may be returned with an original or gift receipt until Monday 15th January.
Returns & exchange policy
We offer an exchange or full refund if you decide to return your order within 30 days of purchase. If your enibas piece was a gift and you don't have a receipt we will have to refer your case to our operational manager who will connect with you to find the best resolution for all. The item must be unused and in its original condition and packaging. Please note this policy is applicable to online sales only.
Just follow the 2 simple steps below.
STEP 1: Within 30 days of purchase contact us and request a return or exchange. Ensure to include your web order reference number, and your contact details.
STEP 2: Place the piece(s) in the original packaging and seal securely.
Return the package to the following address;
enibas returns department
You will be responsible for arranging the return and for any costs incurred. We strongly recommend that you use tracked delivery to return your items to us, as we are not responsible for items which do not reach us.
If you have requested a refund, it will be issued to your original method of payment within 7 days of us receiving your return, otherwise we will be in touch to send you out your new order.
Very important, please note:
- Unworn rings, which are out of standard size were made especially for you and do not qualify for a refund but may be exchanged for an alternative size of the identical piece.
- International customs duties and sales taxes are not refunded for shipments outside the European Community (EU).
- Unauthorised returns/exchanges may be returned to the sender.
- Returns received outside the above time frames are accepted at the discretion of Enibas.
- Returns policy for items on sale is the same as our returns policy noted above.
- Postage costs are non-refundable.