You must enable Javascript in your browser to use this website.

Click here to find out how

FAQ

  1. What payment methods do you accept?
  2. Is my online payment secure?
  3. What are your delivery charges?
  4. How long will delivery take?
  5. What is your policy for returns and exchanges?
  6. Will my order be tracked?
  7. Can I order from overseas?
  8. Can I order for delivery to an address different from the billing address?
  9. What is your Privacy Policy?
  10. Is gift wrapping available?
  11. How much are jewellery gift boxes?
  12. Jewellery specifications and chain lengths?
  13. How do I measure my ring size?
  14. Where can I view your jewellery in Ireland?
  15. Do I need to create an account to place an order?
  16. What if I forget my password?
  17. Will VAT be charged to my purchases online?
  18. Can I buy a gift voucher online?
  19. Are the products pictured actual size?
  20. Do you offer an engraving service?
  21. May I return or exchange an engraved piece?
  22. How do I view my Order History?
  23. How do I use a promo code?
  24. How do I redeem a gift voucher?

  1. What payment methods do you accept?

    For secure online shopping we use Authipay payment provider and accept the following credit and debit cards:
    Visa, MasterCard, Maestro, American Express, Diners/Discover and Laser

  2. Is my online payment secure?

    Card details are only requested at the final checkout stage, when you are transferred to a secure payment page. You can safely enter your card details, which are passed by the payment provider to your issuing bank for authorization.

  3. What are your delivery charges?

    Delivery to Ireland and USA is free. For delivery charges for the rest of the world please check here.

  4. How long will delivery take?

    Deliveries within Ireland are next day, if you order before 11am.
    They take between 6-10 working days for Europe.
    Deliveries to USA and the rest of the world will take 8-12 working days.

  5. What is your policy for returns and exchanges?

    You can return your purchase within 30 days of receiving your original order. The item must be unused and in its original condition and packaging. For exchanges please contact us directly. Check here for more details.

  6. Will my order be tracked?

    We ship with AnPost and the order is tracked. Please contact us at info@enibas.com if you require your tracking code.

  7. Can I order from overseas?

    Yes, we ship worldwide.

  8. Can I order for delivery to an address different from the billing address?

    Yes, just enter your shipping address at check out.

  9. What is your Privacy Policy?

    The policy covers how we use your personal information. We take your privacy seriously and will take all measures to protect your personal information.
    We only collect information that is relevant to your order. This includes your:
    Name, Billing Address, Shipping Address, and Email Address
    Your information is only used to complete your order. We do not sell, redistribute or disclose any of your information to anyone.

  10. Is gift wrapping available?

    Yes, gift wrapping is available online for an additional €3.50 for each item. Your piece will be beautifully gift wrapped by hand and you can choose to include a personalised gift card. View our gift wrapping here.

  11. How much are jewellery gift boxes?

    Free! Our beautiful jewellery gift boxes do not cost you anything. We make beautiful things, and make sure that they arrive in beautiful packaging.

  12. Jewellery specifications and chain lengths?

    Each product page has a list of Product Details at the bottom of the page. Listed are sizes, materials and chain lengths. Our chains come at a minimum length of 16 inches. Some are extendable from 16-18inches.

  13. How do I measure my ring size?

    A well fitting ring should go over your knuckle with a slight push, and sit comfortably on your finger without pinching the skin.
    We advise that you get your ring size measured at your local jewellery shop. Please tell the jeweller if you intend to buy a narrow or wide band, as this affects the size. Avoid getting your finger measured when your hands are much warmer or colder than normal, as this can also influence ring size.
    An alternative method is to find a ring that fits that finger, make sure it is perfectly round, and use a very sharp pencil to draw inside the ring as close to the band as possible. Take the diameter and use the table here to determine the ring size.
    Remember your right and left hand will be different sizes so be sure to get the measurement for the correct finger!

    View our ring size conversion table here.

  14. Where can I view your jewellery in Ireland?

    We have two beautiful boutiques in Schull and Kinsale, West Cork, where our own jewellery, amongst others, can be viewed.

    Enibas collections are also stocked in various locations around Ireland.
    Find a list of our stockists here.

  15. Do I need to create an account to place an order?

    No, you do not need to create an account to make a purchase. You can simply select the ‘Check out as guest’ option when checking out.

  16. What if I forget my password?

    If you forget your password, simply click on the 'Forgotten Password' button on the ‘sign in’ page. You will be asked for your email address and username, and you will receive an email with a new password. We would advise you to log in and change the new password to one more memorable to you.

    There are advantages to creating an account such as the option to track your order history and create a wish list.

  17. Will VAT be charged to my purchases online?

    If you live outside the European Union you can buy exempt of Value Added Tax. The VAT will be taken off at check out. It amounts to approximately 12% of the total value of the purchase.

  18. Can I buy a gift voucher online?

    Gift vouchers are available online to whatever value you wish. The voucher will be sent directly to you, or your recipient's address by post. Each gift voucher has a unique voucher code number which can be redeemed against any purchase either on the website, over the telephone, or in store.

  19. Are the products pictured actual size?

    No, the items online are not actual size. However, for the majority of the products there is a secondary image of the piece being worn by a model. Actual dimensions of the product are given at the bottom of the page under the Product Details list.

  20. Do you offer an engraving service?

    Yes. We can accommodate up to 3 words on one silver circle of our personalised collection. We charge €10 per word and you can enter your desired text into the box provided on each product. Read more about our engraving service here.

  21. May I return or exchange an engraved piece?

    No, engraved personlised goods cannot be exchanged.

  22. How do I view my Order History?

    To view your Order History log into to your account. If you have not registered an account with us, you can do so here.

  23. How do I use a promo code?

    From time to time we may offer promotional codes. You can apply the code online when checking out and receive your discount automatically.

  24. How do I redeem a gift voucher?

    Each gift voucher has a unique voucher code number which can be redeemed against any purchase on the website when checking out, over the telephone or in store.